Questions

Frequently asked questions

Everything about saving with friends or by yourself — how the tiles work, what you pay, how money comes back out, and how your account stays yours.

Getting started

Goals and tiles

Fees and money

Friends, gifts and invites

Discipline mode

Membership

Account, identity and safety

Still wondering?

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BetaPrivate crowdfunding platform — pending SEC approval.

Frequently asked questions

Getting started

What is My Goal Needs Money?

Is the app live and regulated?

How do I create an account?

What kind of password do I need?

I signed up before with my email and now used the same phone number. Will I get two accounts?

Does it cost anything to join?

Goals and tiles

How do the tiles work?

How often am I charged?

Which wallets can I use?

Do I have to approve every payment?

I approved and nothing was taken. What now?

Can I pause or cancel a goal?

Can I put in extra money on a good day?

Someone owes me money. Can I collect it through the app?

How does GoalLock work?

Can I change my picture or the amount later?

What happens if I create a goal and never save?

Who can see my picture?

Fees and money

What do you charge?

So what does a GH₵10 saving really cost?

And a GH₵10 payout?

Are there other charges on top?

Where is my money while the goal runs?

How do I get my money out?

Can I be paid into a bank account?

Can I pay with a card?

Where can I see every charge?

Friends, gifts and invites

Can friends and family contribute to my goal?

Does someone need an account to give?

What is the invite reward?

How do I invite people?

When do invitation texts go out?

What is the Top savers list?

Discipline mode

What is Discipline mode?

Can I switch it off early?

What does the padlock mean?

Is it free?

Membership

What does membership cost and what do I get?

Can I cancel?

Where are my invoices?

Account, identity and safety

Why do you ask for ID?

Is my information private?

Do you ever ask for my mobile money PIN?

I forgot my password.

Can I change my payout number?

How do I stop the text messages?

Something went wrong with a payment. Who do I talk to?

Still wondering?